Closing a conversation can be done in 2 ways
Within the main dashboard, click on the action button of the conversation. A modal will appear where you can choose to either set a follow up or close the conversation.
Choose Close and add a note if needed. Then click on
button.
In the conversation, locate the
button on the upper tab. This will also show you the actions modal. Select the option to close the conversation and add a note if needed. Then click on button.
