Overview

The Owner's Portal consists of the following modules:

Investment
Calendar
P&L
Marketing

Owners can view information about their associated listings, reservations and review trends.

To grant an owner access to the Owner's Portal, a user account must be created for them. Instructions can be found at the end of this document.

This interface is available on the web and App for iOs and Android

Download links:

Web	app.boomnow.com
iOs	https://apps.apple.com/us/app/easyair/id1541477965
Android	https://play.google.com/store/apps/details?id=com.designedvr.designedvr&pli=1

Listings Page

💡 Owner's cannot edit the listings, they can only view data.

Owners can access information about their listing, by clicking the 'View' button under the desired listing.

Below are the listings page options available to owners

Investment

The investment section holds great significance for investors (owners) as it provides valuable insights into the statistics and performance of their investments.

The information provided pertains only to the current year (to date) and includes no upcoming data.

It contains the following info items:

Key Performance Indicators
Monthly revenue graph
Average daily rate graph
Occupancy rates graph

Owners can update their listings with initial purchase costs and debts, including mortgage payments, insurance, and property taxes. They can also view their profit and revenue, taking into account all data, such as income and expenses. This feature allows them to understand metrics like cash-on-cash return, capitalization rate, and more.

Updating Missing Investment Info

Select a listing and open it using the View button.
Click the Missing info button
Fill in the relevant fields
1. Purchase Price
2. Down Payment %
3. Yearly Property tax
4. Yearly Insurance
5. Setup Costs
6. Monthly Mortgage
7. Purchase Date
Click Save

Once done, the section will be activated and the data entered will reflect.

Modifying Investment info

Open Settings page using the main menu and navigate to “REAL ESTATE”
Click on the desired property from the list (you can use the search bar)
Make your adjustments
Click Save

Key Performance Indicators

Item	Description
Purchase Price	The cost of buying the property (This data remains constant).
Initial Investment	*Any property investments made before its online listing on top of the purchase price. It includes but is not limited to renovation, construction work, furniture purchase, landscape, etc. (This data remains constant)
Cost Base	The combined value of "Purchase price" and "Initial Investment". (This data remains constant).
Total Equity	The total cash invested in the property, including the down payment, construction costs, and any purchases made for the property (excluding the mortgage), is calculated. (This data remains constant).
Debt Service	Includes: Mortgage, Property Tax, Insurance.
Cash on Cash	The percentage of actual revenue (the return) after investment and debt service is deducted. Calculation: NOI After Debt divided by Total Equity
Cap Rate	Capitalization rate. Calculation: NOI divided by the Cost Base
NOI	Net operating income. Calculation: Income minus Expenses
NOI - After Debt	Net operating income. Calculation: Income minus Expenses minus Debt Service
ADR	Average daily rate. Calculation: The average price for every day of the year, taking into account all days that are booked.
Occupancy Rate	Calculate the average number of booked days in a year. Calculation: divide the total number of booked days by 365.
Expense	Operational expenses (excluding financial and debt service categories, which include mortgage, insurance, and property tax expenses.). Synced from the P&L section
Income	Total income from reservations. Synced from the P&L section

Calendar

Owners can view reservations made at their properties and access detailed information by clicking on any reservation. Additionally, they can directly book an 'Owner Vacation' from this page.

Create an owner vacation

Open the desired listing by clicking on the View button
Click Calendar in the main menu
Click on the + Owner Vacation button on the top right
Fill in the dates and guest info.
Click Create

View Reservation Details

To see information about a reservation, just click on it. A pop-up window will appear displaying the pertinent details.

P&L

The profit and loss section displays the income and expenses on one page. The “Accounting Details” (left of the screen) shows the income and expenses by categories. This list can be exported either to Excel or PDF format. Money transfers that were made will also be displayed here.

The expense ratio is intended to give an understanding of the level of expenses against the income made. The expense ratio should remain below 45%.

All monthly and yearly views are available. However, please note that the yearly view will only show the current date and exclude future events.

💡 Keep in mind that for hotels (multi-units), the P&L data will be shown on the primary listing that encompasses all the units.

Expense sources

Manually created expenses, using the + sign
Completed task (Service Call) with an expense attached to it

Owner Statement

Owner statement can be downloaded in two formats:

PDF - A brief overview including total income, expenses, and the amount of payment transferred.
CSV (Excel) - An in-depth report segmented into tabs like Summary, Reservations, Expenses, and Payments, offering detailed insights.

Download an Owner Statement

In Boom click on the Main Menu in the top left-hand corner, then click Owners, then Listings. Click on either Manage or View.
Click P&L from the menu
Under ‘Accounting Details’ section click on the share icon
Select the file format you want to download

Marketing

The Marketing section contains the reviews and overall rating of the listing.

It includes:

The cumulative score of the listing, which aggregates all review scores.
Specific reviews from guests -- selecting the score will reveal the full review as provided by the guest.
The distribution channels of the listing.

Information

The property information page contains specific general information about the property. Owners do not have access to the info fields on the left (default information), which contain codes (door, WiFi, etc). They can only access the info items on the right side (custom information), and even then, only if you decide to make that information visible to them.

Make info items available to owners

In Boom click on the Main Menu in the top left-hand corner, then click Owners, then Listings. Click on Manage.
From the property menu, click Operation then Information. Locate any information item on the right-hand side and click on the click on the 3 dots/meatballs/elipsis at its right side
Click Edit
Toggle on the option Make public to owners
Click Update

Maintenance

By default, this feature is concealed and not visible to owners. The decision to allow owners access to tasks associated with their properties is entirely yours.

To enable owners to view the tasks being carried out, add the 'investor_see_tasks' ability. If you want them to also have the capability to manage these tasks, include the 'investor_operator' ability as well.

To add these abilities to owners, please refer to the section "Add homeowners more abilities" below in this document.

The Portfolio

The portfolio page provides a year-long overview of investment data and guest reviews at the account level. It aggregates and displays information from all properties associated with the owner functioning as a comprehensive summary of data across all properties.

The page is divided into two primary sections:

Overview
Reviews

Overview

This section displays essential metrics, including the operational expense ratio investment information and revenue-related details:

The interactive graph displays visual data on monthly revenue, average daily rate occupancy, and expense origins for all properties in the account. By hovering over the graphs, you can view details for specific months. Additionally, hovering over the expense sources graph will show the amounts for each expense category:

Clicking on any property in the listing adjusts the display to focus solely on that property data altering all the data on the screen accordingly. To revert to viewing the data for all properties, simply click again on the selected property.

Reviews

This section focuses on guest feedback and ratings. It showcases the cumulative scores from all properties segmented into different review categories

A compilation of individual guest reviews is available on the right side. Clicking on the score will display the full content of the review

A review trend graph is available, providing a visual representation of feedback overtime.

Multi-Calendar

The multi-calendar allows viewing all reservations across all owners' listings simultaneously.

Clicking on any reservation reveals its basic details.

Create a user for Home Owners

Before granting system access to an owner, you must first create a user account for them, assigning the role of "Investor," and link all applicable listings. Provide them with the login credentials. Upon logging in, an owner will have view-only access to their specific listings, without the ability to make modifications or changes.

Step 1: Create a user

In Boom click on the Main Menu in the top left-hand corner, then click Configuration, then Settings. Once in Settings click on the Users tab
Click the Add User button
Choose "Investor" in the "User Role" field.
Fill in the required fields (User role, email, password & first name are required)
Click Save.

Step 2: Link properties associated with Homeowner

💡 The Investor role edit screen differs from others, offering unique options.

Use the search bar to find the newly created user, then click the pencil icon to edit.
Select the properties associated with the homeowner under the "Select listing" field
Click Save.

Add homeowners more abilities

By default, homeowners can only see their property data, not tasks or operate them. You can enable viewing and operating tasks for homeowners if necessary.

Use the search bar to find the newly created user, then click the pencil icon to edit.
In the "Abilities" field, grant them access to:
1. For view-only permission to tasks, select the investor_see_tasks ability.
2. To allow task operation, check the investor_operator ability.
Click Save.

Homeowner Notification Settings

💡 Notifications to homeowners are sent via email, if phone number is updated they will also receive SMS

Still within the user settings, use the search bar to find the newly created user, then click the pencil icon to edit.
Scroll down to the Notification Settings section
Turn on/off notifications for:
1. New Reservations
2. Canceled reservations
Click Save.

Owner Approval

This feature is designed to streamline the approval process for any requests that require owner authorization. It enables maintenance or service personnel to submit requests efficiently, ensuring that all necessary costs, details, and information are reviewed and approved by the owner.

Maintenance's End

Step 1: Creating a Service Call

The maintenance or service personnel initiates a service request by creating a service call.
Initial relevant information are then added, such as:

The listing applicable
Related Catalog
Description of the issue
A photo, if possible, to help the owner gauge if the amount for the service is reasonable.

💡 Once the service call is created, a shortcut to the task will appear in the upper right corner of the interface. You can use this shortcut to quickly access the service call and add any additional information as needed.

Step 2: Adding Additional Information to the Service Call

In the summary section, specify:
- Time spent or estimated time to be spent for the service
- Labor cost associated with it.
Click on the +Materials/Supplies button to set the relevant details for the service material:

Add the amount for the expense type
Provide a description
Attach an invoice if available.

Click Save when finished

Step 3: Submit for Owner's Approval

After adding all the relevant information, click on the Actions button then the Owner Approval button.
Choose the appropriate owner for approval and click Save.

💡The status of the service call will then be changed to owner approval.

Owner's End

Step 1: Review the service call for approval

The owner will then receive an email regarding the service call that was submitted for their approval. They can click the button to open it and see the details.
Upon opening the service call, all the relevant information about the service request and a detailed breakdown of costs are displayed. The owners also have the option to approve or reject the request.
Once approved, the service call is now ready for work!