Within the dashboard or in the conversation, locate the 
button, and choose the name from the dropdown to assign the conversation.
💡 Assigning a conversation to an agent ensures clear ownership and accountability, helping the team avoid missed messages and duplicate work. It enables faster responses by giving agents a clear set of conversations to prioritize, supports balanced workload distribution, and ensures guests receive consistent support from the same agent. It also improves reporting accuracy by clearly tracking who handled each interaction.