The Guest Chat serves as the hub for all guest communications, accessible through the CRM Inbox by selecting any guest ticket.
Guest Chat Interface
1. Actions Bar
The action bar enables the execution of actions including:
 | Assign agents |
 | Copy chat link |
 | Rate the guest experience satisfaction level on a scale from 1 to 5. |
 | Escalation button (This action will move the guest ticket to the Escalations tab within the CRM Inbox). |
 | Attribute a sale to a seller following the successful conversion of an inquiry into a confirmed reservation. |
 | Add a conversation tag |
 | Set a follow up time reminder, and close/reopen tickets. |
 | View all conversation notes |
2. Side Menu
The chat's side menu allows you to have more information about the reservation, guest, and the property. View the payment breakdown, tasks that was created for the property, pre-check-in info provided by guests and store items.
3. Message box
The message box is the space provided for typing and sending your messages to the guest.
| The "Send" button not only dispatches your message but also allows you to specify the message's origin, offering options such as Channel, Email, WhatsApp, SMS, and Internal Note. 
|
 | Generates response suggestions with the help of the AI Assistant. |
| Use pre-made messages to reply to guests. Clicking on this button will bring up a pop-up filled with these messages.  |
to simultaneously view all notes excluding guest messages