🧭 Overview
This guide explains how to configure the Guest Portal to manage digital check-in, guest requirements, payments, special requests, and the guest store.
Use this setup to streamline check-in, securely collect guest information, and offer add-ons for an enhanced guest experience.
📍 Navigation Path
Guest Module → Experience → Check-in and Store Settings
From this page, you can configure:
Digital check-in information
Special requests
Store configuration
📝 Check-In Information
What you can configure
Default check-in & check-out time
Portal Payments
Guest Requirements
Travel Guide
Portal Settings
VIP Membership
Opt-in Message
Terms of Use
Documents
💳 Portal Payments
⚠️ Requires a connected Stripe account
Available settings
Enable paywalls for:
Accommodation fees
Deposits
Damage waivers
Manual Credit Card Charge option:
✅ Enabled: You process charges manually
❌ Disabled: System automatically processes charges
👤 Guest Requirements
Control what information guests must submit during check-in.
Channel Settings
Exclude specific booking channels from completing registration
Basic Settings
Customize how guests interact with the portal.
Hide room number until check-in day
Require guest signature to confirm agreement with terms
Enable optional guest names
Guests are not required to enter all occupant names
If enabled, disable “Request Guest Details Only for Primary Guest” under Require Guest Details
Prevent guests from modifying the guest count
Show parking availability to guests
Guest Details
You may require guests (including the primary guest) to provide:
Passport number
ID number
Photo ID upload
Address
Email
Phone number
Additional controls
Exclude booking channels from ID upload requirements
Allow one-time or multiple edits after submission to let guests update their information
🌟 VIP Membership & Travel Guide
Optional enhancements for guest experience:
Display VIP membership information
Share a Travel Guide with:
Local recommendations
Insider tips
Curated experiences
🔐 Portal Settings
Door Code Management
You can configure:
How long door codes remain active after checkout
Whether to append a # to door codes
Display listing title instead of internal nickname
Require manual guest approval before door codes are shown
📄 Optional Messages, Terms and Conditions & Additional Document
Optional Messages (Opt-in Message)
An Opt-in Message is a prompt or checkbox shown to guests when they register their mobile number in the Guest Portal.
By checking this box, guests explicitly consent to receive messages from your service
Using an opt-in message helps ensure transparent communication and protects your business from compliance issues
Use this setting to clearly explain what type of messages guests may receive (e.g., check-in instructions, alerts, or updates).
Additional Documents
If your property requires additional documentation (for example, a B2 slip), you can configure it here.
You can:
Define the document title and description
Specify whether the document is required for:
Foreign guests only, or
Specific listings
This ensures that only relevant guests are prompted to upload the required documents.
Terms & Conditions
Boom provides a default set of Terms & Conditions
You may fully customize these terms to align with your business policies and legal requirements
Customizing your Terms & Conditions ensures guests clearly understand your rules, responsibilities, and agreements before completing check-in.
🎁 Special Requests
Use this section to add complimentary or free guest requests.
How to add a request
Click Add Request
Enter the request item
Configuration options
Request type:
Counter-based (with a maximum quantity)
Yes / No option
Display request only if the listing includes specific amenities
🛒 Store Configuration
Offer paid or inquiry-based add-ons through the guest portal.
Common examples
Early check-in
Late checkout
Pool heater
Extra cleaning
Other services
Adding a store item
Click + Store Item
Choose:
Direct purchase, or
Inquiry only
Item details
Each item can include:
Name
Logo or icon
Description
Bullet points of inclusions
Disclaimer (optional)
Required guest confirmation
Automation & availability
Select a catalog to auto-create a task when purchased
Set an availability window, or leave unrestricted
Pricing & payments
Pricing type:
Fixed price
Dynamic pricing formula
Payment method:
Automatic capture
Manual charge
Finance & listing controls
Set owner percentage share
Control availability using:
Listing whitelists
Listing blacklists
Enabling the store
Toggle Store On (top-right corner) to make the store visible to guests
