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Guest Chat Side Menu

Boom Support avatar
Written by Boom Support
Updated over a year ago

The side menu offers quick access to key features and detailed information about the guests, their reservation, property booked and service calls, charges and payments, and marketing links.

Here's a brief overview of each menu item:

Reservation

Action buttons

  • Redirect button to open the full reservation details

  • Cleaning service call to open the scheduled cleaning task for the reservation after check-out.

  • Chat button to open the conversation

  • Edit Reservation to modify the guest's reservation details.

Basic guest information which includes the name, email, phone number, and the guest risk to assess the potential risk associated with a guest.

Basic reservation details which includes:

  • Reservation ID. When you click on the dropdown, a list of the guest's other reservations is displayed.

  • Listing booked and a copy icon

  • Stay dates

  • Reservation price

  • Channel where the reservation was booked.

  • Number of guests

  • Number of nights.

Property Actions:

  • New SC button to create a service call

  • Button to send property door code

  • Property information button

  • Search for alternative listing

  • Knowledge Center

Other information and options:

  • Pre-check-in form status if it has been filled out.

  • Check-in and check-out time that can be adjusted

  • Option to leave a note

  • Luggage drop off clock that can be adjusted

  • Payment indication if paid or unpaid

Listing calendar which is usually utilized to check for availability in alteration cases.

Store items available for purchase are listed, including the price of each item and an option to offer a store item at no cost (as a courtesy). To provide an item for free, click on the "Grant" button.

List of assigned personnel for the property, including roles such as:

  • Cleaning Supervisor

  • Pool

  • Pest

  • Landscape

  • Host

  • Region Manager.

Displays the property's description exactly as it is advertised on the booking channel.

Displays the cancellation policy as it was at the time the booking was confirmed.

Guest

This section contains the pre-check-in info as filled in by guest. This includes the email, phone number, default check-in/out time, number of guests, names of guests, car information, special request, and ID.

Along with:

  • An option to log-in as guest to portal and registered email.

    ⚠️ Note! logging in as a guest will sign you out of your current account. You will need to log back in afterward.

  • Portal link to modify the form on behalf of the guest.

  • Reset Credentials allows you to to reset the guest’s credentials for the portal by entering a new email they have provided.

Store

Details about guest purchases made in the guest store, and item charges.

Used for requests that are not listed in the store but can be provided, and the guest is willing to pay.

Invoice

Displays a detailed breakdown of the payment, including accommodation, cleaning, and tax fees, along with the deposit and its status (when applicable).

Service Calls

Create a new task (service call) button.

A compilation of tasks (service calls) associated with the property, detailing the status, catalog used, description, priority, ID, and schedule for every task.

Note: Selecting the task ID will navigate you to the page with detailed information about the task.

Marketing Links

Provides direct links for each booking channel, which is useful for sharing the same listing on a different platform with guests.

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