Overview
The pre-check-in form enables you to gather extra information from guests, secure their agreement to your terms, collect their ID uploads, and accommodate their special requests.
Guests can access the form upon their initial use of the Guest Portal and must complete it before viewing any information.
It includes the following sections:
Section 1: Basic Info & Guest Details
Check-in/out times | Guests can modify their check-in and checkout times within your guidelines, opting for a later check-in or an earlier checkout to facilitate your preparation.  |
Number of arriving guests |  |
Arriving Guests list | Enter the names of all arriving guests, an option that varies based on the entered number of guests.  |
Purpose of visit | Specify the reason for their visit.  |
Section 2: Special Requests & Parking
Special Requests | Guests can select any special items they need from the provided list, which can be tailored to include only what you offer.  |
Parking Space | Specify if a parking space is needed.  |
Section 3: Contact Info, ID Upload & Terms
Contact Info | Enter their contact information (email will autofill).  |
ID Upload | Upload their ID as illustrated in the image  |
Agreement to Terms | Agree to Terms by Submitting the form. Click on the "Terms" text to view the terms. 
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Pre-Check-In Configurations
Set up and customize the pre-check-in form to fit your needs in the Digital Check-in settings under the Experience module.
Customizing your pre-check-in form
In Boom click on the Main Menu in the top left-hand corner, then click Guests, then Experience. Once in Experience click on the Check-in & Store Settings tab
Click Check-in on the left
Update your Check-in/out times - by default check-in is at 4 pm and checkout is 11 am
Indicate whether you accept payments
⚠️ Note that you must connect your account using the Stripe integration to allow payments.
Select your check-in preferences and, if you wish, insert the link to your Travel Guide PDF (this is optional).
Choose whether to present guests with the option to join a membership (if applicable), or leave it unchecked if irrelevant.
Input your Terms of Use, which guests must agree to by submitting the form
Documents: You can require additional docs such as B2 slip. Click on the + Add Document button
and select B2 slip
Click on Save to apply changes (located at the top left).
Customizing the Guest Special Requests List:
Still within the Experience module click Special Requests on the left
To add a new item:
Click on + Add
Name your item in the description field
Choose between Yes/No to Counter
Optional: Choose the amenity that must be present in the property for the item to be shown.
Click on Save for your changes to apply
Accessing Submitted Pre-Check-In Form Info
You can track and monitor forms using the Experience module in the check-in/out section or within the guest chat.
Follow these steps:
Still within the Experience module click Check-In/Out on the top (this is the default page)
You will see a list of all forms relevant for TODAY with an indication of the form status under the "Filled" column
To view the guests form in the guest chat, follow these steps:
Open the CRM module
Select your desired guest to open the chat
Navigate to the Guest option from the right side menu
Top KPIs
The top row will display the following respectfully for the date selected (default date is TODAY):
Incomplete Checkins | The number of incomplete forms relevant for today check-ins OR a selected date |
Check-Ins | The number of total check-ins today OR a selected date |
Check-Outs | The number of total check-outs for today OR a selected date |
Early Checkins | The number of early check-ins expected today OR a selected date |
Late Checkouts | The number of late check-outs expected today OR a selected date |
Special requests | The number of Special requests relevant for today OR a selected date |
Store purchases today | Store purchases made today OR on a selected date |
Filters
Use the filters to narrow down the data and focus on a specific aspect
Filter options:
Check-in / out | Display only check-ins, check-outs or both |
Check-in date | Select a specific check-in date |
Listing | Focus on a selected listing |
Channel | Focus on a selected channel |
Region | Focus on a selected region |
Missing Checkins only | Display only incomplete forms |
Export | Export a list of guests |