Boom provides a distinct Guest Portal where your guests can access their booking information, including property access codes, WiFi details, and directions. Here, guests complete the pre-check-in procedure by uploading their ID and agreeing to the terms and conditions. Additionally, the portal offers an upselling feature, allowing guests to purchase extras like early check-in, late checkout, pool heating, and more, directly from the portal store.
After confirming their reservation, guests will receive a link to access the Guest Portal. To view the available information, they must first complete a Pre-check-in form. This form requires guests to upload their ID, agree to the terms, and request any special items.
💡 Note that guests do not need to sign up to use the guest portal. Access is provided automatically by the system identifying the primary email on the reservation, allowing only the main guest the capability to access the portal.
Guest Portal Options
Item | Description |
Property's Pictures | - |
Check-in/out time | - |
Guidebook | Offers property-related information and instructional videos.  |
Door Codes | Access codes for the main entrance and any other door codes you've activated at the property level. Accessible at check-in time only after full payment and deposit are made. If payment is incomplete, a message prompting the guest to contact customer support for help will display.  |
Wifi | Credentials for WiFi access.  |
Contact Us | Provides options for guests to reach the host, including calling or messaging via SMS or WhatsApp.  |
Vacation Add ons (Guest Store) | Guests have the option to purchase early check-in, late check-out, extra cleaning, and more. Clicking on this option directs them to the store section.  |
Getting There | Displays the property's address. Clicking on the address opens a navigation app like Google Maps for directions to the property.  |
Reservation Details | Information on pre-check-in and any special requests from the guest. Guests can modify these details by selecting "Edit."  |
Guest Portal Configurations
Pre-Activation Preparation: Requirements
Ensure to update all active listings with the door codes, Wi-Fi information, and any additional instructions you wish to communicate to your guests.
Learn how to do it here.To utilize the Guest Store, you must first link your Stripe account with Boom.
Learn how to do it here.Setup your Pre-check-in form
Learn how to do it here.Setup a Damage Waiver
Activate the Guest Portal
Guests are provided with a link for the Guest Portal once their reservation is confirmed which gives them access.
Select the CRM module
from the main menuNavigate to ‘Automations’
Toggle off the ‘Active Only’
to reveal the ‘Guest Portal’ pre-made automated messageActivate the ‘Tourist Portal’ automated message
💡 Note that you can create your own message and add the Guest Portal link directly in your own message simply by adding the variable {{portal_link}} to you message.
You can find the Guest Portal variable in the "Body Parameters" field
located at the bottom right side of the form, select the "Guest Portal Link" option:
⚠️ If you have a ‘Confirmation Message’ setup in your PMS, you should disable it to avoid duplicates.