🧭 Overview
The Guest Book module gives you a centralized view of your guest data, helping you analyze guest behavior, engagement, and performance metrics. Use this module to gain actionable insights, improve guest experiences, and drive repeat bookings.
📊 Guest Metrics Dashboard
At the top of the Guest Book page, you’ll find key performance metrics that summarize guest activity and satisfaction.
Available Metrics
Repeat Guest Rate
Percentage of guests who return for another stay.Average Length of Stay (LOS)
The typical number of nights guests stay.Average ADR
The average daily rate per guest.Average Booking Window
How many days in advance guests usually make a booking.Average Review Score
Overall guest satisfaction based on reviews.Upsell / Cross-sell Success Rate
How often guests accept additional offers or add-ons.
🔍 Filters
Use filters to narrow down your guest list and focus on specific segments.
How to apply filters
Open the Filters section.
Click the dropdown and select a filter (e.g., Guest Age, Birthday).
Enter the desired values.
Click Apply to update the guest list.
Advanced filtering
Click Add Filter to combine multiple filters
Use multiple conditions for deeper analysis and targeted searches
📋 Guest Table
Below the metrics and filters, you’ll find the Guest Table, which displays detailed information for each guest.
Table Columns
ID / Name & Email
Click the guest name to open their detailed guest profile.ADR
Average daily rate associated with the guest.Last Review
Number of reviews left by the guest.Club Member
Indicates whether the guest is enrolled in a club or loyalty program.Last Communication
The most recent date you contacted the guest.Visits Count
Total number of stays completed by the guest.Last Visit
Date of the guest’s most recent stay.Profile Tags
Custom tags used to categorize and identify guests.
📤 Export to Excel
If you need to analyze guest data outside the platform:
Click Export to Excel
All filtered guest data will be downloaded as a spreadsheet
This is useful for reporting, audits, and advanced analysis.
🔎 Search & Pagination
Search
Use the Search bar to quickly find specific guests by name or email
Pagination
Navigate through pages using the pagination controls at the bottom
Adjust the number of rows per page to control how much data is displayed
