The Reviews Assistant streamlines the process of addressing guest feedback by tagging issues and simplifying the creation of service calls directly within Boom. It also facilitates responding to reviews right from the source channel.
It operates within the "Received Reviews" section of the Reviews page.
Issues Tagging
When guests review their stay, the AI Reviews Assistant analyzes their feedback, identifying potential issues, even if the review score is perfect (5/5).
It then suggests tags for these issues. Hovering over each tag displays the specific quote from the guest's review.
Generate a task (service call) for the identified issues
You have the option to generate tasks from the identified issues
Click the "Tasks" button
located in the Task column.Then click on the "+ Task"
next to the suggested tags
Suggestions for Responding to Reviews
When replying to a guest review via Boom, the AI assistant offers a suggested response
To use AI response suggestion:
Click the "Channel" button
located in the "Replied" columnYou can use the suggested response or craft your own
Hit send.