Integrating with Slack allows you to get updates on reservations and tasks in a specific channel. This is useful for monitoring particular details, and your team can use Slack for communication. Currently, the channels are restricted to those predefined by the system. For a list of available channels, refer to Step 3 of this document.
Before you can connect your Slack account with Boom, you will need to obtain a Slack Webhook URL. Follow the below steps.
Connection Process
Step 1 - Obtain a WEBHOOK_URL in Slack
Install the “Incoming WebHooks” app on your Slack account if you haven't already done so.
Under "Post to Channel", select any of your channels, and click "Add Incoming WebHooks integration"
💡 You can choose any channel. This will not affect the integration
You will now see your Slack Webhook URL under "Setup Instructions". Copy it, we will use it next within Boom.
Step 2 - Configure your Slack integration in Boom
In Boom open the "Settings" page and navigate to the "Integrations" tab
Locate Slack and click on "Settings"
Click on "Connect" and paste the Slack Webhook URL you copied earlier.
click on save.
Step 3 - Create Slack Channels
After integrating your Boom account with your Slack account, you'll gain the capability to route content from Boom to designated Slack channels.
To enable this feature, you'll need to create matching channel names in Slack (as shown below). This will prompt Boom to automatically push relevant content to the corresponding Slack channel.
Slack Channel | Description |
bad-reviews-feed | Negative reviews received will be populated here |
reviews-feed | All reviews |
new-inquries | New leads, inquiries (Sales) |
new-reservations | New confirmed reservations |
cancellations | All canceled reservation |
checkups | Guests Survey data will go here |
owner-vacations | Owner vacation related notifications |
⚠️ Make sure to set up the channels in your Slack account exactly as they're listed in the above table. This is how Boom knows which channel to send data to.
Connect Boom Region to a Slack Channel
When connecting Boom to a Region Slack channel, it will push all the relevant Service calls and content to the specific region. This includes any maintenance tasks, including indications of new reservations, same day booking and check-in/out time changes relevant to that region.
To set up the region with a Slack channel:
Create a new Slack channel for the region and copy its name if it doesn't exist, or simply copy the name if the channel already exists.
In Boom: Navigate to Settings ⏵ Regions.
Select the desired region and click on the pencil icon to edit it
Paste the Slack channel name in the Slack channel field
Click on save.