Automated Messages consist of customizable messages dispatched at various points in the booking process, such as on reservation confirmation, before check-in, during the guest's stay, or after checkout.
These messages can be tailored to automatically include the recipient's name and other personalized details, extracted from the guest or reservation information on your Boom dashboard.
Choose from the pre-made auto-messages or craft your own. These auto-messages are accessible in the CRM module.
Pre-made auto-messages by system:
Message | Description | Sent on |
Tourist Portal | A confirmation message contains a sign-up link to the Tourist Portal. Component of the Experience module. | At confirmation |
Checkups Form | Requests a rating of the guest experience to identify potential issues and improve their experience. Component of the Reviews module | 18 hours after check-in |
Survey Form | Requests feedback on guests' stays in a manner akin to Airbnb's review format to showcase potential guest reviews on the booking channel. Component of the Reviews module | 24 hours before checkout |
Late Check-out Offer | Offers guests the option to purchase a late checkout | When late checkout is available |
Early Check-in Offer | Offers guests the option to purchase a early check-in | When early Check-in is available |
Searching and Copying Existing Messages
You can search all of your automated messages using the "Search rules" search box.
To duplicate an existing message (helpful for a message flow for specific properties) click on the copy icon in the actions column of the message you'd like to copy
Create a New Automated Message
In Boom click on the Main Menu in the top left-hand corner, then click Guests, then Automated Messages.
To enable a pre-made message:
Toggle of the “Active only” from the top right
Toggle on the desired auto-message
⚠️ Please disable any similar auto-message configured via your external PMS
To create a new auto-message click on the “+NEW AUTO MSG” from the top right
Fill in the fields:
Name your message for easy identification of its purpose.
Select the reservation status
Choose the timing condition for when the message will be dispatched in the time settings.
To apply the message to specific listings, select them in the "All listings" field within "Listing filtering." Leave it blank to apply to all listings.
To exclude certain listings, choose them in the "Blacklisted listings" field.
In the "Channels Filter" section, you can choose which booking channels the message should apply to or from which channels it should be excluded.
Select the type of message (Email, SMS, WhatsApp or the booking Channel)
Add a subject - this will be helpful for email correspondence.
Enter your message in the "Body" field. Use the blue buttons above to automatically include the guest's name, tourist portal link, and checkup/survey links.
Hit on Save.
⚠️ Please Note: If choosing WhatsApp for the message type, you must select from the available pre-made template messages.
Automated Message Variables
Variables are codes used to automatically fill in specific information.
You can add variables to your automated messages by clicking the blue buttons at the top right of the message field or by choosing specific variables from the list below and enter into the message body.
Name | Variable | Action |
Company Name | {{company_name}} | Inserts your company name |
Guest Name | {{guest_name}} | Inserts the guest name |
Guest Portal Link | {{portal_link}} | Inserts the Guest Portal link |
Internal Review Link | {{review_link}} | Inserts the checkup / Survey link |
Confirmation code | {{confirmation_code}} | Inserts the confirmation code |
Check-in Time | {{check_in_time}} | Inserts check-in time |
Check-in Date | {{check_in_date}} | Inserts check-in date |
Check-in Instructions | {{checkin_instruct}} | Insert listing's check-in instructions |
Checkout Time | {{check_out_time}} | Inserts checkout time |
Checkout Date | {{check_out_date}} | Inserts checkout date |
Listing's Nickname | {{listing_nickname}} | Inserts the listings nickname (internal name) |
Door Code | {{door_code}} | Insert the listing's door codes |
WiFi Name | {{wifi_name}} | Inserts listing's WiFi name |
WiFi Password | {{wifi_pass}} | Inserts listing's WiFi password |
Special Variables
For the following variables, you will need to set an availability rules depending on the desired outcome (follow the instructions below)
Name | Variable | Action |
Early Check-in Price | {{early_in_price}} | Inserts early check-in price (requires to set availability rules) |
Early Check-in Link | {{early_in_link}} | Inserts the early check-in payment link (requires to set availability rules) |
Late Checkout Price | {{late_out_price}} | Insert late checkout price (requires to set availability rules) |
Late Checkout Link | {{late_out_link}} | Inserts the late checkout payment link (requires to set availability rules) |
Check-in 1 Day Early Price | {{add_in_price}} | Insert 1 day early extension price offer (requires to set availability rules) |
Check-in 1 Day Early Link | {{add_in_link}} | Insert 1 day early extension payment link (requires to set availability rules) |
Checkout 1 Day Later Price | {{add_out_price}} | Insert 1 day later extension price offer (requires to set availability rules) |
Checkout 1 Day Later Link | {{add_out_link}} | Insert 1 day later extension payment link (requires to set availability rules) |
To set the availability rules
when selecting any of the special variables you will need to set the availability rule. for example we will setup a new automated message to offer an early check-in to guests when available.
Open the CRM module and navigate to automation
Click on the "+ Auto MSG" button
Name your automated message and setup your time trigger
For example: 2 days before check-inCheck the "Set Availability Rules" option to enable it
Since you would like to offer an early check-in, select the "Early Check-in is Available" option
Select your messaging type
Add your message in the body and make sure to include the following variables for early check-in (Use the "Body Parameters" field):
{{early_in_price}} - This will add the price
{{early_in_link}} - This will add the payment link
Example:
Hello {{guest_name}}We can accommodate an early check-in for your upcoming stay for the price of {{early_in_price}}. If you’re interested, here is a link to purchase this option: {{early_in_link}}.
Save your message
The concept is the same for arranging a late checkout or a one-day reservation extension.