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Address Mismatch Causing Business Postal code issue

Boom Support avatar
Written by Boom Support
Updated over 12 months ago

The issue can occur when the address in the Channel Manager Company Profile being set to a US location instead of the local address. This mismatch led to incorrect validation of the business location. After updating the address to the correct local one, the issue will be resolved. This is particularly important when pushing new properties from Boom to Booking.com

  1. Log-in to the Channel Manager subaccount

  2. Navigate to "Company Profile"

  3. Update the address


If the address in the Channel Manager Company Profile is correct and the postal code error is still appearing, add the postal code in its dedicated field in the listing settings.

  1. Open the listing in Boom in "manage" mode

  2. Navigate to Channel Manager ⏡ General

  3. Add the postal code (zip code) in the "Zip code" field

  4. Save your changes

  5. Navigate to Channels from the main menu then click on the "Channels" section

  6. Select the desired sales channel

  7. Locate the listing and click on "content Action Required"

  8. Then click on "Retry All"

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