Overview
The Guest Store provides opportunities for upselling, allowing guests to purchase services like early check-in, late checkout, full or refresh cleaning, pool heating, and other third-party offerings, including Private Chef services, Massage therapy, and more.
Integrated into the Guest Portal, the store presents items for purchase based on their availability. Guests can access store items 24 hours before check-in, provided they are available.
When guests click View on the item they're interested in, they will see the item's description along with a disclaimer (if applicable).
They can then proceed to purchase by clicking the Reserve button, which will prompt them to enter their payment information.
💡 You have the choice to receive inquiries rather than enabling direct purchases. This option can be configured in the item's settings.
Upon the purchase of a store item, the system will, when applicable, block the calendar and generate a task to notify all relevant parties and ensure the service is executed. For example, if a guest chooses the "Pool Heater" option, the system will create a task to activate the pool heater for their stay.
Activating your Store
To activate the store, you need an active Stripe account connected to Boom via the Integrations section on the Settings page. Please refer to this article
Store Configurations
To add new store items, or to edit them in Boom, first click on the Main Menu in the top left-hand corner, then click Guest, then Experience. Once in the Experience section click on the Check-in & Store Settings tab.
Add New Store Item
Ensure that you're in the CheckIn & Store Settings section listed above
Select Store Config from the side left menu (default option)
Click + New Store Item
. This will open a formFill in the form with the item's details:
Purchase mode: Choose between allowing direct purchases or activating inquiry mode.
Name: Name your item
Image: Upload an image by clicking on the "Upload logo" field
Description: Add the item's description
Bullet Point (Optional): You can enhance your item description with bullet points. Type your text and press the Enter key to add a bullet point, then repeat as needed for additional points
Disclaimer: If necessary, include a disclaimer (waiver).
Task Catalog: Select the catalog item in which the task will be created for the item
Price: Enter the item's price
Investor percent (Optional): Specify the percentage of the total item price that will be shared with the homeowner
Advanced Options:
Whitelisted listings: To make the item available only to selected properties, choose them from this field. Leave it empty to apply the item to all properties
Blacklisted listings: Select properties here if you wish to exclude them
Click Save.
Edit a Store Item
To edit a store item ensure that you're in the CheckIn & Store Settings section listed above
Select Store Config from the side left menu (default option)
Locate the desired item and click on the pencil icon
Make your adjustments and click Save.
Enable Disable Store Item
To disable a store item ensure that you're in the CheckIn & Store Settings section listed above
Select Store Config from the side left menu (default option)
Locate the desired item and click on the pencil icon
Toggle off the Enabled option
Click Save.
💡 The status of the item can be seen in the item list.
Enable / Disable Store
To enable or disable your store first ensure that you're in the CheckIn & Store Settings section listed above
Select Store Config from the side left menu (default option)
Select between enabling or disabling the store using the Store off / On buttons located on the top right
