WhatsApp Communication | Boom Help Center

WhatsApp Onboarding

As part of our services, BOOM offers WhatsApp as a communication channel through the API, allowing for seamless messaging. Here's a summary of the steps to get started with WhatsApp:

During your onboarding with Boom, you will be asked to fill out this form.
Provide an access to your Meta Business Account, by sending an invitation to [email protected]. This is required to link it with the Twilio (service provider) and the subaccount we have created for you.
Boom will work on Twilio—the backbone of automated messaging worldwide—to purchase a number for you and set up your WhatsApp. Note that this number will also be used for SMS communication within Boom CRM.
Once connected, we will collaborate with you on WhatsApp templates.

⚠️ Note: Twilio is currently experiencing significant delays in processing new requests, which may result in longer setup times. If we need additional information from you, we will reach out directly.

WhatsApp Template Submission

WhatsApp uses pre-approved message templates for initiating conversations with users. These templates are essential for businesses to communicate with customers, as they allow businesses to send messages without first requiring the user to opt-in or send a message. To submit a template for approval:

Go to Automated Messages under Guest Module
Navigate to Templates tab then click
Fill in the necessary fields in submitting a templates
1. Template Name - use only lower case letters and underscore. Space, numbers, and other characters are not allowed.
2. Variables - add the parameters to be added, and make sure to include a sample value
3. Message Body - When adding the parameters or variables in the message body, ensure that it is enclosed in double curly braces (e.g {{guest_name}} )
  
  ℹ️ To prevent Meta from rejecting your template, make sure the message body does not begin or end with a variable. Additionally, the total message length must not exceed 1,024 characters.
Hit create once done. You will then see that the submitted template is in status.
To proceed with the submission, click on the button. Then submit.
Once done, wait for a few seconds then click on the button.
You'll then see that the WhatsApp template status has been changed to approved

How Templates Work

There are two ways to use WhatsApp templates:

Automated Messages

Go to the Guests module and navigate to Automated Messages.
Click
Configure your automated message settings, and at the bottom, set the messaging channel to WhatsApp, and select the pre-approved template you want to use.
Once set, your automated messages will be sent to guests via WhatsApp, provided they have WhatsApp.

CRM Messages

Within the guest conversation, set the medium to WhatsApp.
Click on the icon to select the pre-approved template you want to send.
Click Send to deliver the message.

💡 Important: Pre-approved templates cannot be edited or modified.

Note: Before sending a free-form message, businesses must first send a pre-approved WhatsApp template message to initiate the conversation. Once the user responds, a 24-hour messaging window opens, during which businesses can send free-form messages. After the 24-hour window closes, another template message is required to restart the conversation.

Default BOOM WhatsApp Templates

Title	Content
confirmation	🌟 Hello {{guest_name}}! Thank you for choosing us for your stay! To make your experience smoother, we've set up a personal guest portal for you. Here, you can find all the details about your booking, explore our amenities, and even make special requests. Just click the link below to access it: 🔗 {{portal_link}} If you have any questions or need assistance, feel free to reach out. We're here to ensure your stay is comfortable and memorable. 😊 Looking forward to welcoming you! Warm regards, {{company_name}} Team 🏨
1_day_before_checkin	🌟 Hello {{guest_name}}! Excited for your upcoming stay! For a personalized experience, check out our guest portal: 🔗 {{portal_link}} Here's what you need to know: 🕒 Check-In & Check-Out: Check-in from {{check_in_time}}. Check-out by {{check_out_time}}. Your check-in instructions along with WiFi and door code info will be provided at check-in time. Need to arrange an early check-in or late check-out? It's easy via our guest portal! Any questions or special requests? We're just a message away. Looking forward to welcoming you soon! Best, The {{company_name}} Team 🏡✨
first_night_checkup	🌟 Morning, {{guest_name}}! Had a good first night? Tell us about it and how we can make your stay even better! Just click here: {{review_link}} 🌙✨ Eager to hear from you! Best, The {{company_name}} Team
survey	🌟 Hi there! Thank you for staying with us and for your positive feedback. We're thrilled to hear you enjoyed your experience! Could you take a moment to rate us? Your public review helps others discover the quality service we strive to provide. Just click on the link below to share your thoughts: {{review_link}} We appreciate your support and look forward to hosting you again in the future. Best regards, The {{company_name}} Team 🌟
7_days_before_checkin	👋 Hey {{guest_name}}! 🌟 Ready for a seamless stay? Just complete our quick online check-in form to get all you need for a smooth arrival: 🔗 {{portal_link}} Questions or special requests? Just drop us a message! See you soon! Cheers, The {{company_name}} Team 🏠✨
out_of_office	🌙 Dear {{guest_name}}, Thank you for reaching out to us. Please note that our offices are currently closed. Rest assured, we will respond to your message first thing tomorrow morning. If your matter is urgent and requires immediate attention, please don't hesitate to call us at {{contact_phone}} We appreciate your understanding and patience. Warm regards, The {{company_name}} Team 🌟✨
inquiry	🌟 Hi {{guest_name}}, Hope you're doing well! We're from {{company_name}}, regarding your inquiry at {{listing_nickname}}. Please let us know if it's a good time to chat now. Warm regards, The {{company_name}} Team 🌟✨
early_checkin_offer	Hello {{guest_name}}, We can accommodate an early check-in for your stay. If you're interested, here is a link to purchase this option - {{early_in_link}}
late_checkout_offer	Hello {{guest_name}}, We can accommodate a late checkout for your stay. If you're interested, here is a link to purchase this option - {{late_out_link}}

Automated Messages

Guest Portal (Digital Check-in)

Channel Manager Connection Process Outline

Enabling Reservation Confirmation Message

CRM Conversation Buttons and Controls